WebstaurantStore Reviews

The product itself is good, no complaints there. But the shipping cost? Absolutely ridiculous. I felt like I was paying to have it delivered by royal carriage across the kingdom

The quality was just really bad. It felt cheap from the start, and then it broke almost right away, so... yeah, not great.

The shipping was slower than I expected, which was a bit frustrating. That said, my order did eventually show up, so I guess it worked out in the end.

The box showed up beat up, and there was hardly any padding inside, so I guess it’s not too surprising that one item was cracked and another had scratches all over it. Still, for what I paid in shipping, I figured they’d at least pack it a little better. Just annoying having to deal with damaged stuff right out of the box, especially when it could’ve been avoided if...

My order showed up fine, so no real complaints there, but the tracking was kind of a mess. It sat there with no updates for a while, then out of nowhere it suddenly said it was out for delivery. Not the worst experience, but whoever designed that tracking setup really needs to get it together

Support took a little longer than I expected, but they did eventually get back to me and help sort things out. Not the fastest experience, but I can’t really complain too much

My order arrived with the wrong items, which was frustrating. One thing was completely missing, and another wasn’t even the size I ordered. The site made it seem like everything would be packed and shipped correctly, but that definitely wasn’t the reality. I know mistakes happen, but after already paying for shipping, having to chase this down myself was really annoying. Not a great first experience.

Some of the deals are actually good, and I’ll get excited thinking I found a steal... then the shipping cost shows up and completely ruins the moment. It’s not terrible every time, but sometimes it makes the whole thing feel way less worth it for me

i tried to return something that just didn’t work with our setup, and the whole process was way more frustrating than it needed to be. replies were slow, there were fees i wasn’t expecting, and the refund took forever to come through. on top of that, it wasn’t even the full amount. it just wasn’t worth the headache, and i don’t think i’ll order from them again.

Support did end up fixing the issue, so I appreciate that. It just took longer than I expected, and the waiting part was a bit frustrating, especially since it seemed like a small thing at first.

I went in looking for some basic kitchen stuff, but the selection was limited. A lot of the sizes I needed were missing, and several items I had in mind just weren’t there. I had a feeling I might not find much, and I probably should’ve trusted my gut.

I tried placing an order on WebstaurantStore and it was a frustrating experience. The pages were slow, the filters kept resetting on me, and the cart got confusing when I went back to change a couple things. I ended up clicking around way too much just to find basic info. I also tried getting help, but it felt like I was stuck in a support loop where I kept being pointed back to the same pages instead of getting a clear answer. The products might be totally fine, but the website and support process made me give up.